momo recruits outstanding and suitable talents based on professional ability while strictly complying with the relevant labor laws and regulations to protect the legal rights and interests of its employees, and ensure no differential treatment in its employment policy. In addition, we continue to create an open, diverse and inclusive working environment and bring in a wide range of talents to grow with our company.
Employee Composition
momo primarily employs local staff, with 100% of senior management being local residents. As of the end of 2024, momo had a total of 3,744 employees (3,655 full-time employees, 71 contract employees1, and 18 internal managers). Female employees constituted the majority, accounting for 57.98%. The average employee age was 41.25 years, with an average tenure of 5.18 years. In terms of educational background, university degree holders represented the largest proportion at 61.65%. In order to provide more efficient delivery and customer service, momo employs an average of 2,460 temporary workers each month2 to assist with our company's operations, of which 96.4% help with logistics and tallying; 2.2% help with telephone customer service; 0.6% help with live streaming-related work; and 0.5% were other contractors.
Talent Recruitment and Termination Counseling
momo is actively employing e-commerce talents, high-tech digital talents and smart warehousing and logistics talents through a diverse range of recruitment channels. Moreover, momo continues to create a stage for young people to showcase their potential, while working together with all our employees to deliver outstanding results, thus progressing towards the vision of becoming Asia' s premier virtual shopping platform.
Diversified Employment
momo continues to incorporate diversity in our hiring policy by offering more job opportunities to people with disabilities, indigenous people, middle-aged people, and elderly people while fostering a friendly working environment. Our achievements in diversified employment throughout 2024 are detailed as follows:
- There are a total of 30 employees with disabilities, with the most senior having worked at momo for 19 years.
- There are a total of 20 indigenous employees, with the most senior having worked at momo for 20 years.
- Among newly hired employees aged 50 and above, there are 21 mid-to-late career individuals, with a retention rate exceeding 57.14%.
Termination Management and Counseling
For every employee who resigns at his/her own request, momo arranges for a termination interview to learn about his/her reason for resignation. If the employee is still interested in staying at momo, we offer him/her interview opportunities for internal transfers and improve their job prospects. On the other hand, a performance improvement plan is carried out for underperforming employees. Those that fail to meet the standard by the agreed deadline will be interviewed. while notice and severance pay is then given in accordance with the law. The employee is also reminded of the right to apply for government unemployment benefits.
In 2024, total employee turnover was 933 people, including 880 resignations, 23 involuntary terminations, and 30 voluntary transfers to subsidiaries. The resignation rate was therefore 23.5% and involuntary separation rate was 0.61% if transfers were excluded.
If an employee is retiring or being retrenched, their pension/severance pay is paid by momo in accordance with the law. Employees may also seek assistance with their career transition through the Employee Assistance Program (EAP). The number of retirements at momo is in the single-digits at the moment, however, so no such applications have been made to date.
