momo adheres to a safety and health policy of "friendly workplace, safety and health, total participation, continuous improvement" and the core values of "workplace safety, environmental hygiene, healthy workplace". Employee safety and health assessments and planning are conducted to create the best working environment for employees. Comprehensive and diverse health and safety initiatives are provided to enhance quality of life for employees and in the workplace. Since 2016, momo has repeatedly won awards from the Ministry of Health and Welfare and local city/county health departments. In 2024, our Yongkang, Yangmei (2 locations), Pingzhen and Xitun warehouses were also awarded the Badge of Accredited Healthy Workplace, bringing the total of main warehouses with this accreditation at momo to 10. We endeavor to have all our premises awarded this accreditation in the future.
Occupational Safety and Health Management
Workplace safety and health protection plans are defined for each work site and the role of each employee ensures workplace safety through systematic management model.
• Occupational Safety and Health Committee
The Occupational Safety and Health Committee consists of occupational safety and health personnel, department heads, nursing personnel and labor representatives. There are 24 committee members, with labor representatives accounting for 42%. The committee meets on a quarterly basis, where a total of four meetings were convened by the committee in 2024. The committee focuses mainly on the establishment of an occupational safety and health system structure, occupational safety and health enforcement for employees at each work site, and health management matters. Motions are discussed and voted on before being presented to top-level managers for approval. Once a resolution is approved the Committee is responsible for its promotion and implementation. In 2024, a total of 23 actions taken by labor safety units and 19 occupational safety and health management matters were reported to the committee.
• Systematic Management
The ISO 45001 occupational safety and health management system was introduced by momo in 2019 to provide a safe and healthy workplace even though related management systems were not required by national regulations at the time. A systematic mechanism for implementing employee safety and health management is now in place. Hazard identification and risk assessment were conducted for high-risk warehouse and delivery operations. Controls such as operating permits were adopted to strengthen risk control and effectively prevent any occupational hazards. To date, the scope of internal audits and external verification has covered all employees, including temporary workers at the head office building and the North Distribution Center, a total of 2,330 people, accounting for 60.1% of the total number of employees, as well as other non-employees (stationed personnel)1 who make up 0.5%, in total of 20 people. Scope of verification will be expanded to include all warehouses in the future to provide total care and demonstrate our commitment to workplace safety.
Enhancing Workplace Safety
momo prevents occupational accidents through various professional training programs, on-site operational hazard identification, and risk control measures. Personnel are required to immediately report to their respective supervisors upon the occurrence or awareness of an incident. If the incident meets the Company' s criteria for a major event, it is handled in accordance with the Major Incident Notification Management Measures. Employees are also informed of their right to remove themselves from work situations that present imminent and serious danger to life or health without suffering undue consequences. By doing so, we establish a solid and robust foundation for workplace safety, enabling employees to enjoy a worry-free and secure working environment.
• Occupational Safety Hazard and Risk Identification
Most momo work sites are either logistics warehouses or offices. To build a safe ah3 nd happy environment, the Safety and Health Hazard Identification Guidelines were defined to effectively identify risks and hazards in the workplace. Joint inspections by each unit are used to identify internal and external issues, applicable regulations, and safety hazards/risks during on-site operations. The risk and opportunity evaluation matrix are then used to assign high, moderate and low-risk ratings. Guidelines are formulated with a priority focus on high-risk items. The guidelines are then periodically reviewed to determine their appropriateness to reduce the likelihood of on-site accidents.
• Workplace Safety Risk Assessment
Assessments are conducted by internal instructors with the relevant professional occupational safety and health qualifications or ISO 45001 Occupational Safety and Health Management System training. Internal inspections, operational environment inspections, online questionnaires, hazard identification and assessment management forms, and a variety of internal and external communication channels are used to analyze the types of safety and health risks in each operating activity, verify the effectiveness of existing protective measures, and then calculate the residual risk. Risk classification is based on the occupational safety and health system. In 2024, high-risk activities include live streaming in the studio and warehouse operations. Moderate and low risk activities include employee drinking water, and cleaning and disinfection of work sites. momo continues to conduct online and on-site occupational safety and health education and training with a view to reinforcing the inculcation of the safety culture concept across the company.
• Investigation of Occupational Accidents Among Employees
According to momo' s Labor Safety and Health Work Guidelines and Emergency Incident Response Management Procedures, personnel at the incident site must prioritize their own safety before taking any necessary actions. Before performing first aid or rescue, individuals should assess their personal safety and avoid acting recklessly. In addition, for employees with work-related injuries who apply for Labor Insurance occupational injury outpatient forms or hospitalization compensation, nursing staff will conduct visits as needed to assist employees in evaluating medical treatment options. They will also assess whether appropriate job adjustments are required when employees return to work, ensuring the protection of employees' health and labor rights. Employees will not be subjected to any disciplinary actions due to their application for occupational injury leave.
The types of occupational accidents for 2024 including all employees and nonemployee workers whose jobs or workplaces were under momo's control (contractors), as well as workplace and commuting accidents were counted. In the event of an occupational accident, momo promptly takes necessary first aid and rescue measures, and conducts an investigation into the cause and handling process of the incident. The supervisor of the unit where the incident occurred manages the follow-up and review in accordance with the Major Incident Notification Management Measures. For major incidents involving death or disability, the President may designate a responsible person to conduct follow-up actions, or implement training and awareness programs to effectively prevent recurrence and minimize losses.
In 2024, there were 35 occupational accidents (along with 0 occupational accident among non-employees), mainly involving road traffic accidents on and off duty. As of the end of 2024, 34 employees returned to work, representing a 97% return-to-work rate.
An annual audit of each department is conducted by the labor safety unit. The audit examines work processes, equipment, and environmental conditions to identify hazards and assess the risks. The effectiveness of existing measures is taken into consideration during the identification process. Other measures relating to the establishment, implementation, operation and maintenance of occupational health and safety are also determined and assessed in order to rate and control risks. Reports are also submitted during management review meetings.
• Occupational Disease Risk Identification and Improvement Process
To safeguard employee workplace health, momo regularly utilizes questionnaires and health examination data to identify and assess employees who may be at risk of developing illnesses. Based on factors such as cardiovascular disease risk and workload, employees are classified into high, medium, and low risk levels. Corresponding improvement measures and lifestyle guidance are provided according to each risk level:
Healthy and LOHAS Workplace
momo employs professional nurses with health management experience to compile employee feedback on their requirements for planning health courses and incentives. The Chairman and President personally led all employees in supporting workplace health promotion together, so as to realize systematic management in an effective manner. Furthermore, we leverage the support and guidance provided by external organizations to enrich our health-related programs and make them more complete, while establishing a health and friendly workplace environment and creating a health workplace culture.
Healthy Living
To enhance employees' health literacy, establish healthy lifestyles, and promote disease prevention, we have developed programs including "Health Promotion Activity Courses" , "Self-Managed Weight Reduction Programs", and "Psychological Adjustment Workshops" . Additionally, we promote the creation of "Health-Friendly Workplaces" to provide employees with diverse channels to access health knowledge and encourage positive behavioral changes, thereby improving overall health and wellness. To look after the personal health of every employee, momo established a comprehensive employee health management system that provides maternity care to pregnant employees as well as health education, breast-feeding information, and other types of assistance. In 2024, momo completed 100% of pregnancy and post-natal health education.
To enhance employee health and vitality, momo collaborated with regional health centers and independently organized a total of 31 health-related courses and seminars, with 836 participant attendances. These sessions included topics such as Self-Myofascial Release and Stretching, Chronic Disease Prevention, Staying Healthy by Avoiding Tobacco, Alcohol, and Betel Nut, First Aid and Emergency Rescue Knowledge, and Mind-Body Stress Relief, allowing employees to freely choose sessions that interest them. The average satisfaction score for the 2024 health seminars was 4.85 out of 5.0.
• Health-friendly Areas
momo offers a wide range of fitness facilities and sport sites aimed at encouraging employees to experience a variety of stress-relieving and health activities, including a gymnasium (with treadmills and resistance machines), exercise areas (e.g., yoga and dynamic exercise areas), employee rest area, stress-relieving massage stations, and coffee bars.
• Promotion and application of health knowledge
momo conducts monthly health awareness campaigns by regularly distributing health information to all employees via email. These communications cover topics such as physical health and preventive care, workplace healthy eating, and national physical activity guidelines, enabling employees to stay informed about the latest health knowledge and timely health-related updates.
