To realize the vision of being a "Green Life E-commerce Leader", momo actively promotes green operations, establishes a comprehensive environmental management system, reduces GHG emissions and environmental impacts caused by energy and resource usage, and continues to increase the proportion of green procurement. In 2023, momo obtained the ISO 14067 carbon footprint certificate and the Ministry of Environment's carbon footprint label for the first time. We conducted a lifecycle carbon emissions inventory for momo's retail services and planned corresponding carbon reduction measures for emission hotspots to drive low-carbon transformation throughout the value chain.
Environmental Management Mechanism
At the end of 2018, the ISO 14001 environmental management system was introduced, with the "Environmental Management Committee" being set up, and an environment, safety and health management policy being established. The Environmental Management Committee comprises 15 representatives from relevant departments involved in green operations. It convenes quarterly meetings to regularly track environmental performance based on environmental management indicators approved by the Sustainable Development Management Committee. We obtained ISO 14001 environmental management system certification for the first time from the Taiwan branch of British Standards Institution (BSI) in 2019. Subsequently, we have been undergoing annual re-evaluations to maintain the effective operation of the environmental management system.
Environmental Management Performance
momo has set short-, medium-, and long-term goals and action plans addressing environmental aspects. In 2024, a total of 16 action plans were accomplished. More details on GHG and energy management, water resource management, waste management, green logistics, and packaging can be found in later sections.
Green Procurement
momo has implemented a green procurement policy in 2021, prioritizing the purchase or leasing of products that possess energy-saving and environmental labels, and has progressively expanded the scope of related statistics year by year. In 2024, momo implemented measures including "packaging reduction", "reusable bags", "recycled cartons", "diverse pick-up services", and "consolidated delivery" to reduce delivery and carton procurement costs. The total value of green procurement in 2024 amounted to NT$642,280,968. momo will continue to procure products and services bearing carbon footprint reduction labels, FSC-certified forest labels, and electric vehicles, while progressively enhancing its green procurement management.
Greenhouse Gas and Energy Management
• Greenhouse Gas Management
Since 2016, momo has conducted greenhouse gas inventories for Scope 1, Scope 2, and Scope 3 in accordance with ISO 14064-1. The inventories undergo third-party verification annually, achieving a data coverage rate of 100%. In 2024, the total GHG emissions from Scope 1 and Scope 2 amounted to 17,022.51 metric tons of CO2e. The per capita emissions were 2.89 metric tons of CO2e per capita, and the emission intensity was 0.14 metric tons of CO2e per NT$ million.
In 2024, the emissions from Scope 1 and Scope 2, as well as the per capita emissions, saw a slight increase compared to 2023. This increase is attributed to the growth in delivery volume by the Company-owned fleet and the commissioning of the Southern Distribution Center. To implement carbon reduction actions, with a goal of achieving net zero carbon emissions by 2050, through the three major aspects of "Green Operations", "Green Packaging", and "Green Logistics", momo actively promotes carbon reduction.
• Carbon Label of momo Retail Service
To enhance the transparency of carbon emissions in online shopping consumption, momo obtained the Ministry of Environment's carbon footprint label through ISO 14067 carbon footprint verification in 2023. We conducted a carbon emissions inventory for each stage of the lifecycle of momo's retail services (including online, television, and catalog). From when consumers place orders on the momo platform to the final delivery to consumers' hands, including system services, picking and packaging, and transportation and delivery, we provide the carbon emissions for each retail service, enabling consumers to understand carbon footprint information. In addition, momo has demonstrated the determination to reduce carbon emissions by planning corresponding measures for carbon emission hotspots at various stages. Through the "Green Life Member" mechanism, we connect suppliers and consumers to create a positive cycle of low-carbon consumption.
• Energy Management
momo, as a virtual channel retailer, recorded a total electricity consumption of 28,357,738.78 kWh in 2024 across momo and all subsidiaries included in the consolidated financial statements. The energy intensity was 0.83 GJ per NT$ million, with a data coverage rate of 100%. momo develops annual energy-saving plans and regularly reviews the effectiveness of energy conservation efforts. The energy-saving actions implemented in 2024 are detailed in the table below, including adjustments to the operating hours of the central air-conditioning units in the headquarters office areas, turning off lighting in operational zones on each floor during lunch breaks at warehouses such as the Northern Distribution Center, as well as monitoring and improving energy efficiency in the data center. These ongoing initiatives continue to drive energy-saving measures aimed at reducing overall energy consumption.
In terms of renewable energy, the Northern Distribution Center has installed a rooftop solar power system covering 4,500 ping (about 14,850 m²) with an installed capacity of approximately 1,000 kW. The Southern Distribution Center rooftop hosts a solar power system spanning 3,700 ping (about 12,210 m²) with an installed capacity of approximately 1,200 kW, both operating on a self-generation and self-consumption basis. In 2024, the cumulative electricity generated totaled 2,072,439 kWh. The Central Distribution Center, currently under construction, is also planned to install a rooftop solar power system covering 3,500 ping (about 11,550 m²) with a projected capacity of approximately 1,200 kW for self- generation and self-consumption. In the future, all other self-owned and self-built warehouses will be fully equipped with renewable energy systems operating on a self-generation and self-consumption basis. This initiative aims to increase the use of renewable energy and reduce carbon emissions associated with energy consumption.
• Water Resource Management
momo has no manufacturing plants or processes, and 100% of the water used in the operations is for domestic use, with wastewater being discharged to a wastewater treatment plant, subject to the maximum effluent standards set by law. In 2024, momo and all subsidiaries included in the consolidated financial statements together used 107,407.33 cubic meters of water (107,407.33 L), with a coverage rate of 100%. Through efforts in momo' s water-saving actions, water consumption intensity has decreased to 0.88 m³/NT$ million, a reduction of 3.70% compared to 2023.
• Waste Management
Waste generated by momo during operations has been classified as general commercial waste and no hazardous industrial waste was generated. In compliance with legal regulations, licensed waste disposal was commissioned to handle the clean-up and transportation to government-owned incinerators for processing. We have set annual waste management targets and continue to promote reduction advocacy and related measures. In2024, the per capita waste generated at the headquarters building decreased by 18.25% compared to the base year of 2020.
• Green Smart Warehousing
momo fulfills its commitment to green logistics by establishing "Green Distribution Center" and "Automated Warehousing" . Through the implementation of solar power systems, green building design concepts, and rainwater recycling systems, all major distribution centers of momo aim to reduce warehouse carbon footprint and develop low-energy, low-carbon green warehousing. The site selection and planning for each logistics center take into account environmental impact to enhance the Company's resilience to climate change. Additionally, momo has introduced industry- leading automated logistics technology to significantly improve shipping efficiency, increase daily shipment volume, and provide high-quality fast services to the public.
Biodiversity
momo identifies biodiversity as one of its key sustainability focus areas and proactively implements diverse biodiversity-friendly initiatives. Collaborating with consumers, employees, and suppliers, momo strives to protect biodiversity and reduce environmental impacts.
External Initiative Actions
• Beach and River Cleanup Campaign
To contribute to SDG 14 Life Below Water, momo has been sponsoring the Dingliao Beach in Linkou, New Taipei City since 2023. In April 2024, momo organized a large-scale beach cleanup event titled the "Sustainable Home Defense Team", mobilizing 227 environmentally conscious Green Living members and employees to participate. During the event, participants collected 860 kilograms of marine debris from the beach. Prior to the cleanup, a Marine Conservation Seminar was held to educate attendees on coastal ecology and share the concept of source reduction, helping participants appreciate the importance of protecting the marine environment through hands-on action. In October 2024, momo also organized a "Sanxia River Cleanup" volunteer activity, inviting employees to visit the popular tourist area of Sanxia and assist in preserving the river' s natural state by removing residential and tourism-related litter along the riverbanks.
• Promoting Biodiversity Issues through Social Media
momo publishes a monthly "Sustainability Classroom" post on its official social media channels (Facebook, Instagram), reaching over 1.5 million followers. These posts promote biodiversity conservation and environmental education topics, including issues such as wildlife roadkill and window collisions, beach cleanup guidelines, and introductions to eco-label certifications. Through these efforts, momo actively leverages its corporate influence to advocate and advance sustainability education.
• Implementation of Environmental and Animal Protection Public Welfare Projects
momo' s "Enjoy Charity" initiative leverages its platform marketing resources and website traffic to continuously collaborate with NGOs focused on animal welfare and ecological conservation. In 2024, momo supported TEIA (Taiwan Environmental Information Association) in fundraising efforts for underwater coral reef ecological surveys, and partnered with the Animal Protection Association of the Republic of China and the Faith for Animals to care for stray animals. By pooling its own resources with those of relevant organizations, momo strives to create a greater collective impact.
Internal Operational Practices
• Product Policy Upholding Animal Rights
momo fulfills its supply chain management responsibilities as an e-commerce platform by clearly stipulating a "Prohibited and Restricted Product Policy" within its Product Policy Center. This policy prohibits suppliers from listing products on the momo platform that involve protected animal species (including but not limited to wildlife), spring-loaded traps/ large traps, and live animals (excluding seafood intended for consumption), which may harm animal rights. Upon receiving reports from government authorities, advocacy groups, or other entities, momo has a clear removal procedure in place and can delist such products within 24 hours. In cases of severe illegal sales, momo reserves the right to terminate contracts with the sellers.
• Green Procurement Reduces Deforestation
momo reduces its environmental impact through the procurement of eco-friendly packaging materials. All cardboard boxes are made from over 90% recycled pulp. Since 2022, momo has implemented a recycled carton program, with over 460,000 refurbished boxes reused as of 2024. Additionally, momo has independently developed environmentally friendly packaging materials, such as water-activated tape made from FSC-certified pulp, demonstrating its commitment to biodiversity through responsible corporate procurement practices. Furthermore, momo promotes biodiversity protection and minimizes environmental impacts during transportation by establishing a Sustainable Development Principles for Suppliers/ Contractors, encouraging suppliers to obtain relevant environmental certifications.