Customer Matters

momo is dedicated to fostering awareness of sustainable consumption by raising the share of sustainable products, driving sustainable initiatives and disclosing products in a responsible manner so that consumers can show their support for sustainable consumption through their purchases. momo is concerned about customer feedback and service experience, carefully managing and inspecting product quality, assuming responsibility for product and customer service, and providing the best shopping experience for our customers.

Performance Highlights

• Over 4.13 million items of merchandise available for sale
• Maintained a quality return rate of less than 1% and a customer complaint rate of less than 0.003% for major quality irregularities
• momo Northern Distribution Center received SGS ISO 9001 Quality Management System certification
• Customer satisfaction score of 83.9 in the 2022 survey