To ensure consumer rights and safety, momo requires that all products listed for sale on the entire platform must clearly display the required information in accordance with regulations, such as ingredient sources, suppliers, and safety instructions for use. To implement this objective, momo requires that the product labels provided by suppliers under contract must comply with the a fore mentioned requirements before being listed. Simultaneously, momo has established a rigorous inspection and delisting mechanism. In 2024, a total of 73,293 items were delisted following inspections. The scope of inspections continues to expand, including items such as environmental pesticides. After assisting suppliers in disclosing complete and transparent product information, 20,687 items were reinstated for sale. In 2024, momo received a total of 502 official requests from government agencies to remove products from its platform, covering 1,770 items. All requests were fully complied with and the products were taken down within the specified deadlines, demonstrating momo' s strong commitment and responsiveness to regulatory compliance.
Product Copy and Expiry Date Management
• Copy: The product copy, product packaging and package inserts are subject to review to avoid claims of therapeutic effects or other false and misleading claims. We aim to provide consumers with factual and reliable product information to reduce consumer disputes and set an example for sound business practices.
• Expiry Date Management: To prevent consumer harm from expired products, all momo products must comply with the "Expiry Date Management Rules" to ensure that no expired products are purchased by consumers. We also sell expiring or promotional products at a suitable discount and promote the "Commodity Society Donation Program". We hope this will reduce unnecessary waste by ensuring that every product can be purchased and put to good use by our customers.
Food Traceability and Management
Food safety is of great importance so food traceability management was strengthened by momo for consumer peace of mind. The Ministry of Health and Welfare bulletins on food safety and hygiene quality require a tracing and tracking system to be set up for products, raw materials, and final products produced by food companies above a certain size based on the industry model. Monthly, momo uploads electronic data to the Food and Drug Administration, Department of Health's Food Traceability and Tracking Management Information System. This includes reporting information related to commercially available packaged milk powder and infant formula, such as supplier procurement records, product expiry dates, and shipping dates. If there is a food safety incident, the system allows for the effective tracing of the product source and destination.
